Buildings we look after
Limitless AV currently manages building systems for a condominium in SoHo, a building on Broome Street, a building on Park Avenue and a building on Central Park South. Each one is different in age, layout and the systems it already had when we arrived, but the job is the same: keep the doors, network and cameras working for the people who live there, and give the board and management one accountable contact when something needs attention.
We do not publish addresses, unit details or anything about residents. That discretion is part of the service. A building that hires us to manage its access system is trusting us with who can enter, and that information stays between us, the board and the managing agent.
UniFi Access door entry and resident PINs
At a multi-unit condominium in SoHo we run the building's door entry on Ubiquiti UniFi Access. Residents enter with a PIN, and each PIN is issued and managed per resident rather than shared across the building, so one person's access can be changed or removed without affecting anyone else. The system is managed from one place, so adding a door or changing who can use it does not mean calling a locksmith or reprogramming separate boxes.
The less visible part of the work is the credential lifecycle, and it is where most buildings struggle. Residents move in and out, sell and rent, add family members and hire staff. Each change means issuing a credential, setting what it can open and when, and revoking it promptly when it is no longer needed. We keep that process orderly: new residents are set up, lost credentials are disabled, departed residents and contractors are removed, and the board or managing agent can see who has access at any time.
- Issuing an individual entry PIN to each resident and setting the doors and schedules it allows
- Changing a PIN that has been shared and removing departed residents, staff and contractors
- Visitor and delivery entry handled through the intercom rather than shared codes
- Access records available to the board and managing agent on request
Building networks and WiFi
Door entry, intercoms and cameras all depend on the building network, and in older Manhattan buildings that network has often grown one closet at a time. We document what is there, clean up what is not needed and lay out changes on CAD drawings before work starts, so the board knows what it is approving. Cabling we install is terminated, labeled and tested with a Fluke certifier, and the results are kept with the building's records.
For lobbies, amenity spaces, offices and back-of-house areas, WiFi coverage is planned with Ekahau surveys rather than guessed from a floor plan. Building systems are kept on their own network segments so a problem on the guest WiFi does not affect the doors. The same approach we use for home networks applies here, scaled to shared infrastructure.
Cameras for entries, lobbies and common areas
Cameras in a multi-unit building cover the places the board is responsible for: entries, the lobby, mail and package areas, service doors and other common spaces. We plan views around what management actually needs to review, and we coordinate camera placement with the access system so an entry event and the matching footage can be found together.
Retention, who can view recordings and how footage is exported for an insurance claim or an incident report are set by the board's policy, not by default settings. We configure the system to match, and we revisit it when policies or building use change. More detail on how we approach cameras and door access is on our security cameras and access control page.
Common-area AV
Shared spaces have their own audio and video: background music in amenity rooms, displays in a gym or residents' lounge, a screen for building notices. These systems belong to the building rather than to any one resident, and they tend to be forgotten until something stops working. We maintain them alongside the doors and network, keep sources and control simple for staff, and document what is installed so the next board inherits a clear picture.
Elevator and lobby systems coordination
Lobby and elevator areas are where several trades meet. Intercom calls, door releases, lobby displays and cameras all sit near equipment that belongs to other contractors. Our role is coordination on the low-voltage side: running and labeling the cabling we are responsible for, providing the network connections that are needed, and working with the building's elevator contractor and other vendors so their equipment and ours fit together.
Elevator controls, safety circuits and anything related to life safety remain the responsibility of the building's licensed elevator contractor and the appropriate licensed trades. We do not modify elevator control or safety systems. When a building wants access control and elevator equipment to work together, we coordinate with the elevator contractor, who handles their side of the work.
Ongoing maintenance and remote monitoring
Building systems do not fail on a schedule, and they are rarely noticed until a door will not open or a camera has gone dark. Ongoing maintenance means firmware and software updates applied with care, devices checked for health, and problems found before residents report them. Where the systems allow it, we monitor them remotely so many issues can be diagnosed and often resolved without a site visit.
When a visit is needed, the technician arriving already knows the building, its closets and its drawings. Changes are documented as they are made, so the records stay accurate as the building evolves. Service terms, response expectations and coverage are agreed with each board or managing agent directly; we do not promise a one-size service level that has not been set for your building.
Working with boards and property managers
Boards change, managing agents change, and superintendents retire. The building's systems knowledge should not leave with any of them. We keep drawings, cable test results, credential procedures and change history organized so whoever is responsible next can pick them up. Proposals are written so a board can understand what it is approving, and we are glad to attend a board meeting to walk through a project or answer questions.
Property managers get one contact for door entry, network and camera questions rather than a list of separate vendors. Superintendents get a clear process for reporting problems and handling everyday credential requests. Residents simply find that the doors, intercom and WiFi in the common areas work.
Taking over an existing system
Many buildings come to us with systems installed by someone else who is no longer available. We start with a walk of the building and an inventory of what is installed, how it is connected and who currently has access. From there we recommend what to keep, what to repair and what to replace, and we sequence the work so residents are not locked out while changes are made.
If you manage or sit on the board of a Manhattan building and want to talk about door entry, credentials, the building network or cameras, schedule a consultation. We also handle commercial and hospitality systems and residential work across New York City.